FEATURES OF ECALLBACK

Ecallback is a unique service ever provided by any company. The application to callback is supported by many other features. All these features act as a support to the application providing more and more ease in the use of the product. The features add to the support and reporting of the calls that you come across making sure of the amount of traffic visiting your website. The features are mentioned below with brief detail of their characteristics and the use.

Scheduler

The scheduler provided by ecallback as an application helps you maintain the calendar and your events and remember notes. The scheduler helps you to mark your engagements. The events shall be saved to the user's calendar so if the customer revisits his account on your website he can see his event as a notification.

Monthly report/ analytics

Ecallback service generates monthly reports that will be based on the website visits and the visits that were converted into calls. Generating monthly report is based on average facts and figures calculated per month on the amount of usage of the ecallback system. The report will be generated on the complete analysis of data as to from where did the website receive visits and which of these got converted to queries. The complete graphical and factful representation of the monthly sales and communication through the services of ecallback can be generated for future reference.

Spam control / prevent call diversion

Ecallback works upon the click to call services and application has quite a lot of similarities. However, there is a big difference as to ecallback prevents spam calling. The ecallback application reconfirms your visitors identity by checking their true presence on the given telephone number. The visitor requesting for the callback service will have to prove its true identity.

Address book

Address book for the business owner can be easily maintained. The business owner can maintain the address, contact details and other details of the clients and friends. The data is rewritable and can be easily editable.

Phone tracking

The phone calls of the online visitors can be traced. Their IP addresses can identify their origin. The phone numbers will also be saved for future reference in case the business owner wants to return back to the client.

Recording your sales force

Sales force automation is a technique of using software to automate the business tasks of sales, including order processing, contact management, information sharing, inventory monitoring and control, order tracking, customer management, sales forecast analysis and employee performance evaluation.